Privacy Policy

Catchly provides missed-call recovery, customer communication, lead qualification, workflow automation, and related technical services for businesses.

Service Provider:
Catchly, operated by Jan Pachuta

Country of operation:
Poland

Contact email:
hello@catchly.tech

Website:
catchly.tech

For questions regarding this Privacy Policy or the processing of personal information by Catchly, you may contact us at hello@catchly.tech.

Depending on how you interact with Catchly, we may collect the following categories of personal information.

A. Information You Provide Directly

This may include:

• your name;
• business or company name;
• job title or role;
• email address;
• phone number;
• business address;
• billing information;
• information submitted through contact or onboarding forms;
• information you provide through WhatsApp, email, or other communication channels;
• information provided during service configuration and implementation;
• support requests and related communications;
• and any other information you voluntarily provide to us.

B. Client Account and Business Information

Where you become a Catchly client, we may process information relating to:

• your business;
• your service area;
• your business hours;
• your phone system;
• your Twilio account configuration;
• your messaging requirements;
• your alert preferences;
• your workflow rules;
• your qualification criteria;
• and other information required to configure and operate the agreed Catchly service.

C. Information Processed Through Client Workflows

When Catchly operates or manages an agreed workflow for a client, Catchly may process personal information relating to the client's callers, customers, or leads.

Depending on the workflow, this may include:

• phone numbers;
• call timestamps;
• SMS or text message content;
• names;
• addresses or locations;
• information about requested services;
• descriptions of plumbing or service-related issues;
• urgency information;
• lead qualification information;
• opt-out requests;
• suppression or do-not-text status;
• message history;
• workflow status;
• and related operational records.

Catchly generally processes this information for the purpose of providing services to the applicable client and does not use such information for unrelated marketing purposes.

D. Website and Technical Information

When you visit the Catchly website, certain technical information may be collected automatically, depending on the technologies used on the website.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• referral source;
• pages visited;
• approximate geographic information;
• timestamps;
• and similar technical or usage information.

If Catchly uses cookies, analytics tools, or similar technologies, additional information about such technologies may be provided through a separate cookie notice or consent mechanism where required.

Catchly may use personal information for the following purposes:

• to respond to inquiries;
• to communicate with prospective and existing clients;
• to provide information about Catchly services;
• to process onboarding;
• to configure and implement agreed workflows;
• to provide technical support;
• to maintain and monitor systems;
• to investigate and correct technical issues;
• to manage client relationships;
• to process billing and payments;
• to maintain business and accounting records;
• to prepare performance summaries;
• to operate missed-call recovery and related automation services on behalf of clients;
• to manage opt-out and suppression functionality;
• to improve service reliability and security;
• to prevent misuse, fraud, or security incidents;
• to comply with legal or regulatory obligations;
• to establish, exercise, or defend legal claims;
• and for other legitimate business purposes consistent with the context in which the information was collected.

Where the General Data Protection Regulation ("GDPR") or other applicable European data protection law applies, Catchly may process personal information on one or more of the following legal bases:

• performance of a contract or steps taken before entering into a contract;
• compliance with a legal obligation;
• Catchly's legitimate interests, where those interests are not overridden by the rights and freedoms of the individual;
• consent, where consent is legally required;
• and the establishment, exercise, or defense of legal claims.

Where Catchly processes personal information on behalf of a client, the client's instructions and the applicable data processing agreement may determine the purposes and conditions of that processing.

Catchly may process personal information on behalf of its clients in connection with the operation of an agreed workflow.

In those circumstances, Catchly will generally act as a service provider or data processor with respect to the personal information processed solely on behalf of the client.

The client generally determines:

• why its customers or callers are contacted;
• which business communications are appropriate;
• whether a lawful basis or required consent exists;
• the content of approved communications;
• and the business purposes for which customer information is collected.

Catchly generally determines technical means necessary to provide and operate the agreed service.

The precise roles of Catchly and the client may depend on the specific processing activity and applicable law.

Where required, the parties may enter into a separate Data Processing Agreement.

Catchly may provide technical systems that enable clients to send and receive SMS or text messages in connection with customer-initiated inquiries, missed calls, service requests, and related customer-care activities.

Catchly does not use client customer messaging data for unrelated advertising or marketing purposes.

Catchly may process messaging data for purposes including:

• sending and receiving messages through the agreed workflow;
• qualifying leads;
• identifying urgent service requests;
• maintaining conversation history;
• operating follow-up sequences;
• handling opt-out requests;
• maintaining suppression controls;
• troubleshooting;
• technical support;
• performance reporting;
• compliance monitoring;
• and system security.

Clients are responsible for ensuring that their own messaging activities comply with applicable communications and privacy laws and for providing any notices or obtaining any consent required for their own relationship with message recipients.

Catchly does not sell mobile phone numbers, messaging consent records, or SMS opt-in data.

Mobile information, SMS opt-in data, and consent information will not be sold, rented, or shared with third parties for their own independent marketing or promotional purposes.

Information may be disclosed to service providers and telecommunications providers only where reasonably necessary to provide, operate, secure, or support the applicable messaging service.

This may include providers involved in:

• telecommunications and SMS delivery;
• workflow automation;
• hosting;
• technical infrastructure;
• and related service operations.

Such disclosure does not authorize those providers to use mobile opt-in information for their own unrelated marketing purposes.

Catchly may use third-party service providers to operate its business and provide services.

Depending on the service and configuration, these providers may include:

• Twilio, for telecommunications, voice, phone-number, and messaging services;
• Make, for workflow automation and execution;
• Stripe, for payment processing;
• website hosting and infrastructure providers;
• communication providers;
• analytics providers;
• and other vendors reasonably required to provide or support Catchly services.

These providers may process information only to the extent necessary for their respective services and subject to their own contractual and legal obligations.

Catchly does not sell personal information to third parties.

Catchly may disclose personal information:

• to service providers supporting Catchly's operations;
• to telecommunications providers required to deliver communications;
• where instructed or authorized by a client;
• where required by law, regulation, court order, or lawful governmental request;
• to protect the rights, safety, security, or property of Catchly, its clients, users, or others;
• in connection with the investigation of fraud, abuse, security incidents, or unlawful activity;
• in connection with a business restructuring, merger, acquisition, or transfer, subject to applicable legal requirements;
• or where the individual has provided consent.

Catchly does not sell client or customer personal information.

Catchly operates from Poland and may use service providers located in the United States or other countries.

As a result, personal information may be processed or stored outside the country in which it was originally collected.

Where applicable data protection law requires safeguards for international data transfers, Catchly will seek to rely on appropriate legal transfer mechanisms.

These may include:

• adequacy decisions;
• Standard Contractual Clauses approved by the European Commission;
• contractual safeguards;
• or other legally recognized transfer mechanisms.

The specific transfer mechanism may depend on the service provider, the location of processing, and the applicable legal framework.

Catchly retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• providing services;
• maintaining client relationships;
• technical operation;
• support;
• security;
• billing;
• accounting;
• compliance;
• dispute resolution;
• and legal record-keeping obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Where Catchly processes personal information on behalf of a client, retention may also be governed by the applicable Service Agreement, Data Processing Agreement, client instructions, and technical limitations of relevant service providers.

Catchly may retain certain records after termination of a client relationship where necessary for legal, billing, security, compliance, or dispute-resolution purposes.

Catchly uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the service, such measures may include:

• restricted account access;
• role-based permissions;
• limited credential sharing;
• API credentials with appropriate scope;
• secure third-party infrastructure;
• access controls;
• workflow-level safeguards;
• and reasonable security practices.

No system or method of transmission can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent;
• and lodge a complaint with an applicable data protection authority.

These rights may be subject to exceptions and limitations under applicable law.

To exercise a privacy right relating directly to information controlled by Catchly, contact:

hello@catchly.tech

If your request relates to personal information processed by Catchly solely on behalf of a Catchly client, we may refer the request to the applicable client or assist the client in responding as appropriate.

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and Catchly's role in processing the information, these rights may include:

• the right to know or access personal information;
• the right to correct information;
• the right to delete information;
• the right to obtain a copy of personal information;
• and the right to opt out of certain sales, sharing, or targeted advertising practices.

Catchly does not sell personal information.

Catchly does not sell or share mobile messaging opt-in data for third-party marketing purposes.

Where Catchly processes personal information solely on behalf of a business client, privacy requests relating to that information should generally be directed to the applicable business client.

Catchly services are intended for businesses and are not directed to children.

Catchly does not knowingly collect personal information directly from children for the purpose of providing Catchly services.

If you believe that a child has provided personal information directly to Catchly inappropriately, please contact hello@catchly.tech.

The Catchly website or services may contain links to third-party websites or services.

Catchly is not responsible for the privacy practices of third parties that operate independently of Catchly.

You should review the privacy policies of any third-party service you use.

Catchly may update this Privacy Policy from time to time to reflect:

• changes in services;
• changes in technology;
• changes in legal or regulatory requirements;
• changes in service providers;
• or changes in business practices.

The "Last Updated" date at the top of this page will indicate when the Policy was most recently revised.

Material changes may be communicated through the website or other appropriate means where required.

For questions, concerns, or requests relating to this Privacy Policy or Catchly's handling of personal information, contact:

Catchly
Operated by Jan Pachuta
Poland

Email:
hello@catchly.tech

Website:
catchly.tech